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Posted By Ron Sidman,
Wednesday, June 2, 2021
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WE ALL HAVE EXPERIENCED POOR CUSTOMER SERVICE AND KNOW HOW IRRITATING IT CAN BE. SOMEHOW AIRLINE, CABLE, AND OTHER COMPANIES WITH FEW COMPETITORS STILL MANAGE TO DO JUST FINE REGARDLESS. HOWEVER, MOST COMPANIES, INCLUDING THOSE IN THE JUVENILE PRODUCT INDUSTRY, NEED TO TREAT CONSUMERS WELL JUST TO SURVIVE. BUT, IF YOU'RE WILLING TO GO ONE STEP FURTHER AND REALLY DO IT RIGHT, YOU AN ACTUALLY CONVERT CUSTOMER SERVICE FROM BEING A COSTLY NECESSITY TO A POWERFUL PROFIT DRIVER. What Causes Poor Customer Service?Business experts and instructors have been preaching for years that success in business depends on understanding your customers and satisfying their needs. So, why is poor customer service still so widespread? The Negative and Potential Positive Effects are Not Recognized
To start with, the harm done by poor customer service is not easily measurable. How do you measure how much business you would have had that was erased by disgruntled customers bad-mouthing their mistreatment to others? Since most companies are data-driven, senior managers often don't even know they have a problem. Conversely, they have just as much trouble realizing the potential sales that could come from complainers who could be converted into brand advocates. Staffing Challenges Because the impact of poor customer service is under-appreciated, it often doesn't get the company attention it deserves regarding hiring, training, and funding. And, that leads to under-staffing, hiring the wrong kind of people, high turnover, and shoddy performance. The Untapped PotentialThere are some surprising and rich benefits to be gained by taking full advantage of what customer service done well can provide your company. The Amazon Example 22 years ago, Jeff Bezos in a 1999 interview talked about the key to what he felt would be the then young company's competitive advantage. In his words it was "obsessive attention to the end-to-end customer experience." By end-to-end he meant from the first time a customer becomes aware of Amazon until they are totally satisfied with their purchase. There's no doubt that making it extremely easy for customers to do business with them, including painlessly resolving complaints, has paid off. Positive Word of Mouth We all know that moms trust other moms most when it comes to advice about what to buy for their baby. In the "old" days before Facebook, Instagram, and Twitter, this dialogue was typically limited to friends and family members. But in this age of super-powered communication, accounts of good and especially bad experiences with products and companies can spread coast to coast in an instant. All the more reason to remedy customer problems quickly to minimize negative comments online about your brand. A Marketing Tool When someone identifies themselves as one of your consumers, even a disgruntled one, it's a golden opportunity to both learn more about customer purchasing behavior and possibly even transform them into a raving fan. Don't pass up the opportunity. Early Problem Identification If one customer has a problem with a product, you can assume that there are many other customers with the same problem who remain silent. Reacting immediately and fixing the problem can limit the damage. How to Get the Most Benefit from Customer ServiceIt doesn't take massive amounts of time or money to make your consumer customers happy or even thrilled with your brand. In fact, you can actually reduce costs while increasing sales. Prevent Problems You Can Prevent Ideally you wouldn't have any customer dissatisfaction at all but that's not reality. Obviously, you want to minimize it by doing things like: - Anticipating and preventing in-use product defects within your product development process. - Making any accompanying product instruction super easy to follow for anyone. - Selecting high quality suppliers. - Implementing adequate quality controls. Make it Easy Complain When a customer does have does have a problem, they need action fast. And you'd rather have them come to you than rant about you online: - Include clear and simple contact information on packages and product inserts. - Design your web site to provide solutions to common problems but also make it easy to contact a real person conveniently when appropriate. - Offer as extended customer service hours as possible. Parenting is a 24/7 job. - Don't feel you'll be flooded with frivolous complaints. At my old company, we used to say on the back of every package, "If at any time for any reason you are not completely satisfied with this product, simply return it to use and we will replace it free of charge." Rarely did customers abuse this. Show That You Really Care Complaints give you an opportunity to show that you really understand what parents are going through and you genuinely care. This is more important in the JP industry than most others. If a product you bought for your own personal use is defective, you're the only one to suffer. But if it's a product for your baby, the level of outrage and indignation is octaves higher. Teach your staff to be empathetic, and go beyond solving the problem by sending something of extra value like coupons or small gifts. Gather as Much Market Research Information as You Can After you've taken care of their problem - not before, in addition to capturing their contact information find out how they heard about your brand, where they bought the product, what other products of yours they have, and so on. Convert Every Complainer into a Brand Advocate Here's the piece de resistance of great customer service. What we did at my company was tell the people who contacted us with problems that they obviously were parents very interested in product quality and safety. We'd then invite them to join our online Parents Council to participate in the development of future products. They loved it, and it gave us a way to maintain the size of our national focus group. As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype, or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Board of the School of Entrepreneurship at Florida Gulf Coast University where he also mentors students. Ron is the founder and CEO of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Tuesday, March 9, 2021
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if you examine how different the juvenile industry marketplace is today versus 20 or even 10 years ago, you'll understand why you may be suffering from a case of manaGerial whiplash. knowing how to both adapt to changes and recognize new opportunities as the world around you evolves is a necessary leadership skill. but it's certainly not getting any easier. Rapid change is, of course, not a recent phenomenon. During the 32 years I managed The First Years, our business model had to be substantially redesigned multiple times to deal with changes in the marketplace. However, the challenge for companies today is that radical marketplace changes are coming faster than ever and from all directions at once. What Has Changed in the Last 20 Years?My thanks to the industry veterans and leaders who provided me with their insights for this post. Here's what they felt are the most important differences between doing business in the juvenile industry today versus 20 years ago: Channels of DistributionThe degree of disruptive growth of e-commerce wasn't broadly anticipated 20 years ago. Not only has it changed the way products are delivered to consumers, but it has changed the way consumers make their buying decisions and what their expectations are regarding delivery and customer service. It's estimated that over 50% of juvenile products sales are now online. In contrast is the marked reduction in the number of specialty and mass merchant brick-and-mortar locations. Consumer Purchasing ProcessToday's baby product consumer has a vast array of readily-available sources of product purchase advice as well as the ability to easily compare prices. Online reviews on Amazon and elsewhere, the proliferation of influencers, social media networks, Facebook mothers' groups, registries, baby tracker apps, and online parenting guides, are just some of the available resources. "Word-of-mouth" is no longer something that happens just among friends and family. It's now super-powered by social media. Add the fact that parents are waiting longer to have children and the result is that moms and dads are more knowledgeable and selective than ever. They know what they want and are generally willing to pay to get it as long as they're getting the best possible deal. Marketing StrategyThe effect of all this is that marketing to new parents is radically different than it was 20 years ago with the need for companies to acquire social commerce skills and expertise. The good news is that marketing can be more targeted and less expensive than it used to be. The days of ad and PR agencies just asking you how much you want to spend are long gone. Instead, it's all about analyzing and managing marketing effectiveness using the data that's now available. CompetitionConsolidation has resulted in fewer, stronger, broad-line US juvenile product brands. But there are also more single-product or category-specific mid-size companies who have been successful by competing based on innovation. Over the past 20 years, Chinese suppliers have become much more technically sophisticated and savvy about global marketing and they are increasingly directly competing in the US market themselves. Platforms like Alibaba and Wish are examples of the ease of foreign competitors reaching globally. Of course, US companies have the same opportunity in foreign markets. Meanwhile, online channels like Shopify and Amazon are making it easy for US startups to gain distribution and test their product's appeal without heavy investment. However, long-term success for new entrepreneurs is still a challenge because of inexperience and regulatory hurdles. SourcingBy the 90's, juvenile product production was pretty much consolidated in China with larger bulky products not requiring much assembly continuing to be made in the US. In recent years, the increasing US-China rivalry, tariffs, and the pandemic have been supply chain monkey wrenches that are accelerating the US company search for alternatives outside of China. CommunicationSome of us old-timers can remember when the fastest international communication was Telex. Videoconferencing was just a futuristic novelty 20 years ago. The gains in efficiency and cost reduction from Zoom and its kin have been huge. It's becoming a transformational technology that has positively impacted every part of our business and personal lives. JPMA's RoleJPMA as an organization has fortunately done a very good job keeping pace with the industry changes. In "the old days," helping members gain retail distribution was the major focus. The annual trade show was a key JPMA benefit and source of organization revenue. Today, JPMA's primary roles include acting as the voice of the industry, assisting members with regulatory and compliance issues, crisis management when the need arises, and responding quickly to individual member needs. Keeping Up with Change While Preserving Your SanityI used to say that being a CEO was like being strapped to the front of a rapidly moving train having no idea what challenge was waiting for you around the next corner. The being strapped part hasn't changed. However, it's not a train anymore. It's a rocket ship! You can be sure the next 20 years will bring even more disruptions to the status quo than the past 20. Just think about the potential impact of robotics, machine learning, body sensors, self-driving cars, genetic engineering, digital currency, and geopolitical changes to name a few driving forces. If future changes will be fast and furious, how do you survive and prosper in a rapidly changing environment? There's some useful guidance you can take from the Taoist philosophy of "going with the flow." It starts with accepting the fact that change is natural and inevitable. Therefore, the best thing you can do is not resist change but instead equip your company to be a rapid reactor. That means being aware of the "flow" and adapting to it quickly - continuously. That means: - Constantly monitoring the environment to identify threats and opportunities as soon as the first signs appear. Subscribing to relevant news feeds and newsletters. Keeping an eye on direct and indirect competitors. Adopting lifelong learning as a personal and organizational priority.
- Creating a "light on your feet" culture in your company that embraces both continuous incremental improvement and the need for periodic transformational change. An example of an incremental improvement would be improving sales forecasting accuracy. A transformational change would be moving from subcontracting to in-house manufacturing, going from retail distribution to direct-to-consumer, or entering a totally new market.
- Being willing and able to access expertise in areas with which you are unfamiliar. At the same time, learning enough about new methods and technologies yourself so that you can oversee the work. Don't be afraid to learn from your competitors and other industries.
- Testing and experimenting with new processes and strategies continually to be on the cutting edge while avoiding dangerous financial risks.
Bottom line is that the companies that succeed in the future will likely be the ones that have made rapid response to change a core competency. As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype, or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the School of Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Wednesday, December 16, 2020
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how many times have you heard how important it is to allOW your employees to fail? the rationale is that you don't want to discourage decision-making and a reasonable amount of risk-taking. But are there some types of failure that should not be encouraged or condoned? Lessons from a Football CoachWhen I was 11 years old, my junior high school football coach taught me a very important lesson that I've never forgotten. He made a point of emphasizing that in sports, there are two distinctly different types of on-field failures. "Errors" - which he defined as doing the right thing but doing it incorrectly. And "Mistakes" - which he described as just plain doing the wrong thing. To illustrate, if you were a running back carrying the football and inadvertently tripped over one of your own linemen's feet resulting in a face plant, that would be an error. You were doing the right thing but goofed up. However, if you took the ball and raced toward the wrong goal, now that's a mistake. Clearly not the right thing to do. [I suppose if you tripped over one of your own teammate's feet WHILE running the wrong way, that would be a "fiasco."] In my coach's mind, errors were an inevitable and acceptable aspect of learning. However, mistakes - heaven help you if you make a mistake - mistakes warranted a mortifying public tongue-lashing. They were unforgivable. Of course, if you didn't learn from your errors and continued to make the same one over and over and over again, you probably would never hear the end of that either. You could say you just converted an error to a mistake. Encouraging the Right Kinds of FailuresYes, you absolutely want to encourage in your company careful, calculated risk-taking and initiative. Yes, we're all human and make both errors and (gulp) mistakes from time to time. But it's the CEO's responsibility to draw as clear a line as possible as to what types of failures are OK and what's not. A rule of thumb you could use is whether a mess-up could have and should have been easily avoided. It's certainly not unreasonable to insist on due diligence from yourself and employees. The way you send and reinforce where the line is drawn is by both your company's documented values and your own behavior. How do you make important decisions yourself? What failures on the part of employees do you punish and which ones do you condone or even reward? And, incidentally, if I were you, I wouldn't condone avoidable failures that through dumb luck didn't cause any significant harm - but could have. That could come back to haunt you when you're not so lucky the next time. The Importance of Process DisciplineIn my experience, one of the most common causes of unnecessary failure for everyone from the entrepreneurship students that I mentor, to employees in my former company, and senior executives in general is skipping an important step in a process. In product development, it's just so tempting to save time by jumping right to the solution stage without doing the necessary clear problem-defining and up-front research. It's also common to be so excited about a possible solution to jump right to deploying it without validating with customers first through small scale testing. Or, how often do we fail to do the necessary after-implementation review to make sure everything is working as well as planned. Failures caused by omissions like these, to me, are some of the most frustrating mistakes because they are so easily avoided. Every step in an important process is there for a reason or it shouldn't be there. Examples from My CareerTo further elaborate on good and bad failures, here are a couple of examples of each from my time as CEO at The First Years. - Errors (aka, "learning experiences")
- When I first introduced a process-oriented approach to running our business, we set out to document all of our key processes. Since this was new to us, we initially failed to build in the necessary level of flexibility to allow employees to vary their actions based on special circumstances. Designing and documenting processes was the right thing to do, but if we had done a better job, there would have been a lot less resistance to the concept in the early stages. - One of our largest customers begged us to produce an exclusive product line for them that they would design and market under their private label brand. I was hesitant, but our head of sales thought the repercussions from saying no would be severe. So, it was approved but with contract provisions we thought would minimize the risk to us. Predictably, the products didn't sell at all and a change of retail personnel to ones not involved in the original agreement resulted in us having to eat much of the cost. From a long-term standpoint, we did the right thing but it was a costly error at the time. - Mistakes (aka, failures that could have been avoided)
- We once developed an innovative thermometer that made taking a baby's temperature safer and easier. We and every retail buyer we showed it to thought it was a sure winner. Unfortunately, we were so sure of success that we skipped the consumer validation step in our product development process. You can guess what happened. It wasn't pretty. - Once when hiring a VP from outside the company, there was one candidate clearly better qualified than the others. I was so impressed with his talent and so anxious to fill the position that I failed to do the necessary homework to determine whether or not he would be a good cultural fit as well. That was a very costly and avoidable mistake. Next Steps- Gather the appropriate members of your team and discuss what your company's criteria should be for acceptable failure.
- Make it part of the statement of your cultural values that you give to all employees when they first join the company.
- Regularly reinforce the values in words and actions.
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype, or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org. Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the School of Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Friday, July 24, 2020
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life is a team sport. there are few meaningful things you can create or accomplish without support from or teamwork with other human beings. this is true in both our business and personal lives. but building relationships is something many people
of all ages struggle with. it didn't come naturally to me.
I was recently asked to be a panelist on a Zoom webinar for college seniors preparing for the challenging task of entering the job market during the current pandemic. The principal strategy discussed was the use of networking both to learn more
about possible career options and to make contact with people who might help them land that first job.
Interacting with the students underscored for me both the incredible value of knowing how to build relationships with people but also how uncomfortable it can be for people of all ages to do it. As very much a private person myself, it took me
a long time to appreciate the value and overcome my own resistance. My mentoring work with CEOs tells me I'm not alone.
Sometimes you just get lucky and meet someone who turns out to be a great contact, friend, or source of information. But most of the time, you need to make it happen. It's a skill that's well worth developing - even if, like me, you have to force
yourself to do things that make you feel uncomfortable. Here are some suggestions based on the times I did it right. No doubt I missed a lot of opportunities as well.
Tips for Creating Beneficial Relationships
1. Follow Your Plan
Your time is precious and relationships take time to create and maintain. So, it pays to make sure you're spending your relationship building time on the goals you most want to accomplish. Connecting with the right people is often
the best way to accomplish a goal.
Example: To counter new competition that was attacking my company on price, we needed to further differentiate The First Years brand. We chose to do that by becoming known for superior child development expertise. What we
needed was an affiliation with a well-known child development expert. After identifying the ideal parenting guru, I networked through the development office at Boston Children's Hospital until I was able to talk with him on
the phone. That began an extremely beneficial and rewarding 20-year relationship with Dr. T. Berry Brazelton and the Child Development Unit at Harvard University.
2. Join an Organization
Sometimes you don't have a particular person you want to contact but you know where the people you're interested in meeting hang out.
Example: In the early years of my company's existence, we were not members of JPMA. We joined when we thought we were ready to participate in the JPMA Show. Fortunately, I recognized the value of not only being a
member but also of getting on the board of directors. It was one of the best business decisions I ever made. Joining the board was the beginning of great career-long relationships with executives from other companies
as well as JPMA leadership and staff. It also gave me the opportunity to be aware of and have a say in all the key issues that the industry was facing. Finally, not to say that misery loves company, but the perspective I gained
by talking to other industry leaders in my position was invaluable.
3. Create an Organization
If the people you want to meet aren't in an organization, you can create one.
Example: When I first created The First Years brand, I was a 25-year-old single guy with no idea what it was like to be a parent. In fact, I didn't have my first child until 15 years later. Talk about trying
to land a plane on an aircraft carrier while blindfolded! We desperately needed an ongoing way to connect with expectant and new parents. So, we put an ad in a local paper and asked new moms to meet with us
in the meeting room of a local motel to help us create new and better baby products. We promised snacks and an opportunity to meet other moms. The response was overwhelming. Eventually that evolved into a national
community of moms and dads we called The First Years Parents Council.
4. Learn How to Make People Feel Happy
I still sometimes find it hard to believe that the best way to help yourself is to help other people. As the saying goes "what goes around comes around." People you help today will come to your aid tomorrow.
It also just feels good. Fill your world with people who are appreciative of what you've done for them. It's the best way to be relationship-rich.
Example: My father was my role model when it comes to this skill. In his relationships with buyers, he knew how to get people to talk about themselves by asking questions that they would enjoy answering. Then he would listen carefully looking for
opportunities to help them with business or personal issues as a way to solidify the relationship. Times have changed and the relationships between buyers and company personnel are generally more professional today. But people are still people and
it still pays to have that "how can I improve this person's life" mindset when you spend time with anyone in both your business and personal lives.
5. Learn How to Leverage Your Existing Relationships
Often the best way to meet new people is by introductions from people you know or who know you. Calling someone out of the blue has little chance of working. We all are wary of calls or invitations from unknown individuals.
Example: In my "second career" after selling my company, I was interested in making a connection with nearby Florida Gulf Coast University (FGCU) to become a mentor to business school students. I mentioned this to everyone I knew who might
have a helpful contact there. One day I expressed this desire to one of my squash buddies. Turned out he had a friend who was a professor at FGCU. That person introduced me to the head of the School of Entrepreneurship. And that led to me becoming
a mentor and having the enjoyment of meeting and helping numerous students over the past five years, being a judge at business startup competitions, establishing friendships with many professors, and becoming part of the FGCU community.
6. Build Trust
Relationship building can be a way to break down barriers or overcome conflicts. But it can only happen if you first build trust by being open, honest, and genuine.
Example: The best example I know is not from my life but that of Bob Iger, CEO at Disney. In his book The Ride of a Lifetime, he describes how under his predecessor, Michael Eisner, the relationship between Disney and Pixar,
the up and coming computer animation company had imploded. The personal conflict between Eisner and Steve Jobs, at the time the head of Pixar, led to Jobs announcing he would never work with Disney again. Problem was that preserving
that relationship was critical to Disney's future in animation. What Iger did brilliantly was to over time establish a relationship of trust and mutual respect between himself and Jobs that eventually led to Disney buying Pixar in
a deal that has been a huge boon for both companies.
7. Don't Forget the Maintenance
Like gardens, relationships wither if not attended to. If you've gone to the trouble of establishing beneficial relationships, keep them alive.
Example: I had always used videoconferencing in my mentoring work. Some clients liked it and some didn't. Now the pandemic has made it much more universally accepted. To me this is great and ought to become the status
quo. With my friends, family, and business partners, I've tried to be the friend or group member who takes the initiative to propose repeating scheduled Zoom or FaceTime sessions. To be respectful of others' time, keep the
meetings short. Even a half hour is often enough and certainly no more than an hour. If you're like me, you might want to keep lists of things you'd like to discuss at the next session.
Next Steps
Whether you are an extrovert or introvert, consciously and proactively building and maintaining relationships can be one of the most life and business-enhancing things you can do. Take a look at your personal and business
goals and identify new relationships that could help you accomplish them. Then start working on it today!
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype, or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at
radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the School of Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Thursday, May 21, 2020
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The current period of unnerving and painful disruption due to COVID-19 should hopefully begin to end after we either have an effective vaccine or somehow achieve herd immunity. Then, the world should gradually settle into a so-called “new normal” state. But, what will that look like for companies in the juvenile PRODUCT industry?
There could be no better reminder of how woefully poor we all are at predicting the future than the sudden surprise onset of the coronavirus pandemic. Even just 2 months ago, few of us expected that there would be hundreds of thousands of deaths worldwide and a near total global economic shutdown. Similarly, there’s no way to really know for sure what the world will be like in the post-pandemic era.
Coping With Change
That creates a dilemma. If you don’t know what’s going to come next, how do you prepare your business for it? The answer comes from companies that have been successful over long periods of time. Instead of trying to guess the future, they quickly adapt to the present—over and over again. You can build into the DNA of your company a continuous process of monitoring the environment in which you operate coupled with rapid adaptation to changes and new opportunities as they become clear. I call this operating with an “evolutionary mindset.”
Of course, you need to distinguish between the short-term changes that you only need to live with for a while versus the longer-term “new normal” that may require fundamental changes to your business operating model. In this post, I will focus on two key aspects of the likely future juvenile product marketplace “new normal” and how JP companies might want to adapt to them.
Changes in Parent Childcare Behavior
Concerns about Disease Transmission
The crises we experience in our lives leave an indelible imprint on our psyches. Our parents or grandparents who grew up during the Great Depression were still watching their pennies even after they were financially secure. 9/11 has implanted a sensitivity to the possibility of air travel terrorism in anyone who watched that day unfold.
Can there be any doubt then that young and old alike currently enduring the effects of this pandemic will be more sensitive in the future to the risk of disease transmission? This concern will be especially amplified for parents of young children because of their inherent protective instincts. In spite of the fact that children don’t become as sick from COVID-19 as adults, according to the Mayo Clinic all children are capable of being infected. Being responsible for exposing your child to this or other contagious diseases is a nightmare scenario for parents.
Increase in Shared Parenting
The dramatic increase in the number of office workers working from home because of the shutdown has revealed some potential positives for both companies and employees. Many companies are seeing reduced costs with little if any loss of effectiveness. Employees are enjoying the additional family time and elimination of wasted commuting hours. As working from home becomes more of the norm, many households are experiencing an increase in the sharing of childcare responsibilities and product selection decisions.
JP Business Implications
The Good News
Pandemic or no pandemic babies keep being born and parents need what they need when they need it. The baby product business is not going to grind to a halt like the restaurant and travel businesses. And, while some difficult business model changes may need to be implemented, JP business leaders can leverage the current crisis atmosphere to get employees to rally behind the effort. With those two positives in mind, here are some components of your business model that might need to be modified to adjust to the “new normal” parenting behaviors.
Product Development
Ironically, the effects of the COVID-19 crisis could create a phenomenal growth opportunity for juvenile product companies. The pandemic-induced shifts in parent perceptions and patterns of behavior are generating new, unmet needs. These in turn create opportunities to improve your existing products and create new ones. To stimulate your thinking, here’s a table that lists just some of the possible new needs by childcare process:
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Childcare Process
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New Needs
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Nursing
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· Desire not to have to touch pre-sterilized bottle-feeding components when assembling bottles
· Breast-feeding related virus transmission prevention
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Play
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· Baby toys that are easier to clean, are dishwasher-safe, or use anti-viral materials
· Parent-child interactive products geared to fathers as well as mothers or fathers, mothers, and babies together.
· Ways for babies and young children to digitally interact with relatives and friends that aren’t physically present
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Oral Soothing
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· Teethers and pacifiers that are sold with attached tethers to prevent falling to the ground
· Easier cleaning and sterilizing
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Transporting
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· Easier to deep clean surfaces and materials that babies come into contact with in strollers, car seats, etc.
· Ways to physically block virus transmission to babies in strollers, carriers, bassinets, car seats, etc.
· Added pockets for bringing along disinfectant wipes or sprays
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Healthcare
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· Health monitoring devices possibly linked directly to pediatricians
· Baby oximeters
· Remote reading infant thermometers with receivers parents can wear
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Sleep
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· Nursery air filtration and circulation devices
· Air quality sensors
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Toilet Training
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· Easier to clean potty chairs and training seats
· Disposable potty liners
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Safety Proofing
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· Larger washable floor mats with crawl barriers
· Ways to keep floors free of germs and viruses even with guests visiting
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Marketing
Possible “new normal” marketing enhancements could include:
- Since parents will more than ever prefer brands perceived as health oriented and reliable, emphasize the thoroughness of your unique safety sensitivity, expertise, and quality control as well as specific safety features built into products. This should permeate every point of contact with parents including advertising, PR, packaging, and product instructions. You might consider affiliating with a reputable medical institution for added credibility.
- Radically intensify your direct interaction digitally with parents in both a supportive and promotional manner including more professional product demonstration videos on your web site.
- Make more use of teleconferencing for “face-to-face” interactions with trade and consumer customers individually and in groups.
- Make sure your marketing messages and product designs address both male and female needs and preferences to accommodate the increased sharing of parenting responsibilities.
Next Steps
Vigilance and quick reaction is the name of the game. If you aren’t taking a fresh look at your goals and action plans at least every quarter, you should start now. This should be informed by a routine monitoring process that serves as an ongoing “situation analysis” to keep you abreast of whether what you’re doing is working and what’s changing in the marketplace.
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype, or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the School of Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Wednesday, March 11, 2020
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the true test of your leadership skill is how you react in a crisis situation. and UNFORTUNATELY there WILL be no shortage of crises now or in the future.
We all remember where we were the morning of 9-11. I was in a meeting at our Avon, Massachusetts offices discussing a possible stock transaction with some investment bankers. As the unprecedented sequence of events unfolded, everyone including me was in a state of shock wondering what was really going on and what to do about it. At a moment like that, it's easy to get caught up in your own thoughts and forget about the critical role leaders play in crisis situations. And that's what happened to me. Our employees were looking for me, as the president of the company, to take control of the situation and acknowledge and address their fears about their own safety as well as the safety of their families. Regrettably I was unaware of this until later in the day and failed to quickly play the role I should I have played. It was an important lesson.
Whether it's an external crisis like the current spread of the coronavirus or an internal crisis like the loss of a major customer, the way a leader reacts can often determine the severity of any negative impact. And it also can determine how that leader will be perceived in the future. A crisis can raise a leader to greatness like Bob Iger at Disney or Mary Barra at General Motors. Or it can doom them to ignominy like Ken Lay at Enron or Jeff Immelt at GE. Here are some things about crisis leadership that I've learned over the years:
Recognize Your Responsibility
Even if your management style is to hire great people and get out of their way, when things go wrong, it's the leader's job to take control. A crisis requires a rapid, big picture, coordinated response that only someone at the top can manage. You can delegate tasks but not overall direction.
Get the Facts
Before you act, find out what's really going on. Understand both the situation and how your employees (and possibly their families) and customers are reacting to it. Listen to as many people as you can. You're going to have to deal with both the problem itself and possible fears and misconceptions. And it's important you are viewed as clearly up to speed and in control.
Remain Positive and Confident
It's human nature that everyone watches the leader's behavior to determine how bad the situation is. In a crisis situation, the power of your every word and action is greatly amplified. You need to be the voice of calm and reason--even if you have to fake it.
Manage Expectations with Honesty
But you've got to be straight with people when it comes to the facts. The quickest way to lose their trust is to say that things are better than they really are or provide incorrect information.
Be Tolerant of Mistakes
In the chaos and confusion of a crisis, mistakes are inevitable--both for you and others in the organization. The worst thing a leader can do is create an atmosphere where people are afraid to make decisions or take action because of fear of repercussions. At times like this, your staff needs your full support.
Maintain a Long-Term View
When things are chaotic and the news is discouraging, the best medicine is reminding yourself and your employees of your mission and vision of the future--over and over again. Resume the discipline of evolutionary progress towards your corporate goals as quickly as you can. Setbacks usually seem worse than they really are and it's comforting to visualize how things will be once the crisis passes.
Leverage the Opportunity to Improve
Crises have a way of exposing flaws—in processes, infrastructure, finances, culture, and people skills. This can be a good thing if you as a leader take advantage of the opportunity to make your organization stronger going forward. There are dramatic changes you would never dare make under normal conditions that would be accepted by everyone as necessary to prevent future crises from occurring.
Next Steps
Airplane pilots carry a manual with a section of emergency procedures and checklists. To the extent you can, try to anticipate the kinds of disruptive things that can happen to your business and create at least rough action plans and checklists that can be implemented in different circumstances. In the initial fog of a crisis, this can help you react more quickly and appropriately.
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Zoom, Skype or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the Institute for Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Wednesday, January 8, 2020
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WITH VALENTINE'S DAY APPROACHING, IT'S ONLY NATURAL TO TURN ONE'S ATTENTION TO AFFAIRS OF THE HEART. wHY IS THIS A TOPIC FOR A BUSINESS MANAGEMENT BLOG POST? BECAUSE YOUR EMOTIONS COULD BE UNDERMINING YOUR CHANCES FOR FINANCIAL SUCCESS.
Coming up with a great idea for a new business or new product is an exhilarating experience. It's not unlike romantic love - captivating, exciting, and very pleasurable. Unfortunately, just like love it can blind you to reality. You can be so carried away by the emotional aspects of the experience that you may not only lose the ability to be objective but may even purposely avoid exposing yourself to the truth. When you're in love, the last thing you want is to expose yourself to anything that could burst your bubble.
This phenomenon may be fine and even beneficial in personal relationships, but it can be a disaster in business. Anyone who has created a successful company or new product can tell you that thoroughness and objectivity are critical throughout the process. Generating new ideas is fun, positive, and free-wheeling. But, assessing those ideas needs to be serious, critical, and disciplined. You literally can't afford to fall in love with your idea. Excited and optimistic, yes. In love, no.
Startup Blindness
I see this phenomenon a lot with the entrepreneurship students I mentor at Florida Gulf Coast University. Having never actually run a business, they don't yet realize how fierce competition in the real world can be. When they come up with a plausible business idea, the last thing they want to hear about are the potential flaws in their concept. They even avoid searching for competitors lest they discover some company that's already doing what they had in mind. Surprisingly, this is not just a problem for students. Even experienced business managers fall into this trap. I see it with some of my consulting clients and it's happened to me in my career. At times, I was so convinced a new product would be successful that I ignored the danger signs.
The Entrepreneurial Mindset
The cure is cultivating an entrepreneurial mindset. Successful creativity is not about just coming up with a brilliant idea and hoping that your first shot out of the box will work. In fact, Thomas Edison once commented, "I was always afraid of things that worked the first time." Entrepreneurs and innovators know that almost nothing really new works the first time you try it. What's needed is the patience to follow an iterative process of systematically coming up with many viable ideas and then subjecting them to rigorous critical analysis to narrow the choices down to the most promising options. And that's when the real testing of simulations or prototypes with customers begin.
Not the Only One - Just a Better One
Whether it's a new product or a totally new business venture, you don't have to be totally unique to be successful. So, don't be afraid to search for and study every past and current, direct and indirect competitor you can uncover. If someone's tried something similar in the past and failed, find out why. If a certain competitor's business model or product feature is adored by customers, you may have to consider including something similar. Where you can find competitive weaknesses, exploit them. Google didn't invent search and Apple didn't invent the mobile phone. They just built upon their predecessors' accomplishments and raised the bar.
Next Steps
Take a look at your current new business or new product development activities. Are there any instances where you're being guided too much by emotion? Do you find yourself irritated by or avoiding criticism of the idea? If so, you might want to modify your mindset to welcome and even seek out the critical analysis that can lead to better results.
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Skype or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Adler at radler@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the Institute for Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Friday, October 25, 2019
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While all leaders want to be positive, supportive, and proactive, there are times when the right thing to do is say no. Knowing when and how to say no to an opportunity or request is a critical leadership skill and a key to business success. But it’s often surprisingly difficult to do.
If you’ve read my previous posts, you know I’m a big advocate of positive thinking, continuous improvement, prudent risk-taking, and customer service. But when I reflect on my own career, there were times when saying no to customers, employees, or other stakeholders was the right although more painful thing to do. The problem is that it’s typically much easier to say yes and make someone happy than say no and have to deal with the negative fallout.
The best method I know of to make decision-making easier is to put the time and effort in up front to create both a clear “vision” for your business (exactly what you want it to look like in 5 or 10 years) and a clear “mission” (the means by which you’re going to achieve your vision). Then as each opportunity or decision comes along, you can ask yourself whether saying yes gets you closer to your vision. And, if so, does it do it in a way that is in sync with your mission. If you’ve ever wondered what visions and missions are for, this is it.
Of course, like all life and business advice, it’s great in theory but not always easy to follow. To illustrate the difficulty, I’ll tell you about a couple of instances in my own career where I fell off the wagon.
The First Years Vision and Mission
From the brand’s creation in 1972, we had a vision of becoming a leading juvenile product brand respected for helping parents make the first 3 years of life happier, healthier, and easier for themselves and their children. The mission that we felt would be the means to that end was to provide parents with “superior value from superior in-use performance.” In other words, we would attract customers via functional superiority—offering products provably superior to competition in doing what parents and their babies needed them to do. In fact, we did that quite successfully for many years by virtue of excellent designers and engineers, an outstanding product development process, our Parents’ Council, and input from child development experts. But then . . . .
Unbearable Temptation
In the mid 90’s, what was dangled in front of us was an opportunity that just seemed too good to pass up. Because of our reputation for product quality and child development expertise, Disney offered us exclusive rights to the red-hot Winnie-the-Pooh license for virtually our entire product line. Exciting and flattering as it was, it was clearly a departure from our mission. The appeal of a license is all about the graphics, not product performance. While I had some reservations, the enthusiasm of our marketing team and my own vanity persuaded me to go for it.
It was absolutely fantastic for a few years. Driven largely by licensed product sales, our overall sales and profits skyrocketed. However, as a consequence, we became more and more reliant on and beholden to Disney while taking away resources from building our core product line. It also made it less clear internally and probably to our customers what our company and brand stood for. As usually happens with hot licenses, gradually the bloom came off the rose culminating in a sudden precipitous decline in Pooh product sales. This could have been financially disastrous had we not seen it coming. I also always wonder what we could have done with The First Years brand had we devoted our full resources and attention to it rather than being distracted.
“Starck” Reality
Another time “no” was probably the right answer was when one of our biggest customers, Target, asked us to produce for them a line of private label products designed by renowned designer Philippe Starck. Again, this was clearly a departure from the substance of our mission. It couldn’t have been further from our strategy of building our own brand and relying on our own design expertise and product superiority to win the day. Understandably, our Target sales people desperately wanted to do it. Their rationale was that it would solidify our relationship with a very important account. I took the easy way out and agreed rather than risking alienating a large customer and disappointing my own sales force.
To put it mildly, it was a disaster. While Mr. Starck was and I’m sure still is an excellent and successful designer of many things, I think it’s fair to say that infant products were not his forte. The products just plain didn’t sell and the whole program was discontinued within a couple of months. We lost money and I’m not even sure it improved our relationship with Target. In retrospect I could have and should have explained to Target up front that this type of product development was not our strength. They probably would have respected us more if I had.
Next Steps
You can clearly see from my examples that you need a clear vision and mission for your company and should resist the temptation to drift away from it. You can’t be all things to all customers. Every time you say yes to something, you’re taking resources away that could be applied to something else. Let your vision and mission be the guides to what to do and not do.
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Skype or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Feldman at rfeldman@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the Institute for Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.

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Posted By Ron Sidman,
Wednesday, September 11, 2019
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it seems like more than ever people all over the world are struggling to resolve differences of opinion. Yet, there's a simple but powerful skill set that can often produce almost magical results - the lost art of negotiation.
Different people always have and always will see things differently. Whether because of variations in genealogy, life experience, religion, values, income level, geography, or simply mindset, we all interpret facts and situations in our own unique ways. But we have a choice as to how to deal with this reality. We can go down the fruitless path of trying to bludgeon those we disagree with into submission, complain about others and do nothing, or learn how to maximize cooperation in a diverse world through negotiation.
Applications for Negotiation
Negotiation might be the most versatile and useful interpersonal skill you can have in your tool kit. Here are just a few common personal and business applications:
· Buying a house, car, etc.
· Resolving a dispute with someone from whom you’ve purchased something
· Resolving a marital disagreement
· Dealing with your children
· Making a sale to a customer
· Managing a consumer complaint
· Selling your company or buying someone else’s
· Dealing with difficult employees
The list is really endless. Essentially any time you don’t see eye to eye with someone or wish to persuade someone to do something they are not doing, negotiation could be your best option.
Key Negotiation Principles
Like every other topic I address in my posts, I can’t begin to cover all the bases on such a broad and complex subject in a few pages. However, I can offer a few suggestions to hopefully act as a top-level guide and stimulate your thinking. Getting what you want through negotiation is never guaranteed. But here are some things you can do to improve your odds.
1. Understand your desired outcome and alternatives
Quite often people undermine their chances of success by plunging in half-cocked. Before you act, make sure you are clear up front about (a) what exactly the issue is, (b) what outcome you are seeking, (c) what your options are if you can’t negotiate an agreement, and (d) what the other side’s options are if they can’t reach an agreement with you. Points ‘c’ and ‘d’ should not be overlooked. You may need some leverage to encourage someone to be cooperative and you don’t want to be blind-sided by what the other side might do.
2. Maintain a line of communication
It should come as no surprise that you need to communicate with someone if you want to negotiate with them. Becoming emotional yourself or riling up the other side is a great way to sabotage your effort from the start by cutting off communication. You can and should be empathetic and civil with someone even if you disagree with them.
3. Truly understand the other side’s perspective
We too quickly jump to the conclusion that those with differing opinions are just wrong or, even worse, stupid. Once you’ve established or secured a communication link, the next step is to thoroughly understand exactly what the other side’s perspective is. Do this by direct discussion with lots of open-ended questions (e.g. “Why is that important to you?”). If something doesn’t make sense to you, it’s typically not that the other side is irrational, it’s that you don’t understand them yet. Keep probing. And, be willing to acknowledge the legitimacy of aspects of their position that are valid. Setting a tone of objectivity is very important.
4. Help them understand your perspective
Once you know where the other side is coming from, make sure you lay out in an easy to understand way how you’re looking at the situation. Be patient. Their own blind spots may make it difficult for them to understand your point of view. Stick to provable facts. Use 3rd party objective data or standards if appropriate. And, be open to modifying your view if facts presented justify it. Again, maintain an objective tone.
5. Jointly seek a win-win resolution
Despite what some people seem to think, long-term positive results don’t come from win-lose outcomes. Better to position the situation as both sides working together to reach a mutually acceptable result. Keep lists of each side’s issues in the forefront and conduct joint brainstorming to generate possible routes to a settlement. Quite often, when people take the time to really understand each other’s wants and needs, they find previously invisible points of agreement and “concessions” acceptable to both sides. And, the fact that you reach a solution together is just as important as the solution itself.
6. If necessary, ramp things up
Hopefully, you’re able to reach an agreement without going any further. If not, remember I mentioned earlier that you need up front to have a sense of what you can do if unable to reach a negotiated settlement. If you’re still at a stalemate, now’s the time to calmly and respectfully indicate the next steps you need to take and why. Just the prospect of what you plan to do next may be enough to push things over the line. If not, you may have to actually take action before the other side recognizes they would be better off agreeing to terms.
Negotiation isn’t a cure-all. Some differences of opinion simply can’t be resolved. But because it respects the fundamental principles of human nature, it’s a methodology that, in my experience, often produces miraculous results. Why not give this technique a try!
Next Steps
As always, if you’d like more information or assistance regarding achieving your business and life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Skype or Face Time session with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Feldman at rfeldman@jpma.org.
Ron Sidman was the founder and CEO of The First Years, Inc. and former Vice Chairman of the JPMA Board of Directors. He is currently a business consulting resource for JPMA members and serves on the Advisory Boards of both the Institute for Entrepreneurship and the Dean of the College of Education at Florida Gulf Coast University. Ron is also the President of Evolutionary Success, LLC, a life and business coaching company.
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Posted By Ron Sidman,
Tuesday, July 9, 2019
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THERE IS ONE COMPONENT OF YOUR LIFE UPON WHICH ALL THE OTHERS, INCLUDING YOUR BUSINESS OR CAREER, DEPEND. IF IT'S NOT PROPERLY MAINTAINED, EVERYTHING IMPORTANT TO YOU IS IN JEOPARDY. YET MOST OF US PAY LITTLE IF ANY ATTENTION TO IT UNTIL SOMETHING GOES WRONG.
Of course, I'm talking about your physical and emotional health. In my mentoring of CEOs and young adults, I now emphasize that you have to look at your life holistically. You can't effectively make business or career decisions without also addressing your vision for family & friends, financial condition, where you’d like to live, and recreation. But most importantly you need to pay attention to your health.
The importance of a healthy lifestyle was underscored for me a couple of years ago when I got a call from my new doctor in Florida. “Hi Ron. We got the results back from your cardiac heart scan. As I told you, I do this test on all my new patients. Well, if there was no plaque in the arteries of your heart, your score would be zero. Yours was 500!” He went on to explain the frightening implications. “That means you have a very high risk of having a heart attack or stroke over the next 5 to 10 years.”
It’s impossible to determine how much of that unhealthy arterial crud was due to heredity or a diet that for most of my life was dominated by generous portions of prime rib, Caesar salad, veal parmesan, Chinese food, and pepperoni pizza. That’s not exactly a regimen consistent with the healthy eating pyramid and it undoubtedly didn’t help my cause.
While I had always exercised fairly regularly, until I sold my company, I never really confronted the fact that my diet and other aspects of my lifestyle might come back to haunt me at some point. Nor did it help that my previous doctor didn’t realize that because of my family history of heart disease, putting me on a statin drug years ago might have been a good idea.
As each new medical study is published, it becomes more and more clear how what we ingest, what we breathe, how and how often we move our bodies, how we think, and the medical care we receive impacts the quality and length of our lives. Fortunately, for the most part, these are all things we can control! Yet it often takes a negative medical test or, even worse, a heart attack or serious illness to get us to do what we should know we should do.
With my wakeup call as the impetus, for the past few years I’ve been making an annual pilgrimage to the Mayo Clinic in Rochester, Minnesota to participate in both their Executive Health and Healthy Living programs. The former is an extensive physical examination and the latter a fitness assessment and educational experience. Here are just a few of the things I’ve learned on my annual “medical vacations” that you might find helpful too:
It’s Never Too Late to Make Up for Past Sins
You can’t always undue damage to your body that has been done. But you can most likely prevent further damage and counter-balance potential negative impacts. For example, diet and exercise changes can have profound positive benefits even if initiated at an older age. Learning how to relax through meditation or other forms of mindfulness can help you prevent or turn around stress-induced illnesses.
You’ve Got to be Your Own Health Advocate
The harsh reality is that no one really cares as much about your health as you do. Even the Mayo Clinic where they truly believe “the patient comes first” is after all a business that is servicing thousands of patients and is motivated to some degree by finances. So is your family doctor. No medical professional will lose sleep if you don’t do everything you can to live a long and healthy life. Doctors today struggle to even have the time to give patients the basic attention they deserve. And not all doctors are competent or knowledgeable. It’s totally up to you to seek the best physicians, ask the right questions, insist on proper care, and distinguish between fact and fiction.
Really Know What You’re Putting in Your Stomach
We all know that what we eat is important for good health. But it’s the hidden ingredients in foods that can hurt you. My blood pressure is a bit too high. Too much salt increases blood pressure. A Mayo nutritionist pointed out to me that while I never apply salt to my food, I was consuming much too much salt because of all the prepared foods and sauces I was eating. Read the labels! You’ll be shocked.
It’s About All-Day Movement, Not Just “Exercise”
You should certainly schedule dedicated physical fitness sessions multiple times a week. But if you sit on your duff all day in-between, you’re still doing your body significant harm. There’s even a name for activity that should be occurring outside of formal exercise times—"Non-Exercise Activity Thermogenesis” or NEAT. It includes things like walking, gardening, walking up stairs, doing the dishes, even just standing up if you sit a lot. Turns out your NEAT is just as important as aerobics and resistance training.
Get to Know Your Pharmacist
If you’re taking any medications or supplements regularly, how and when you take what you take makes an enormous difference—time of day, full or empty stomach, chewable or non-chewable, interactions between them, etc. It’s quite likely your doctor is not as up to date on the latest studies as a pharmacist is. That’s why the Mayo program includes a consultation with a pharmacist. It’s a healthful thing to do.
Next Steps
If health issues can jeopardize every one of your hopes and dreams, it certainly pays to be just as proactive about your health as you would about your business:
1. Conduct a Situation Analysis Annually--With the help of medical professionals, thoroughly assess the state of your health. I highly recommend the Mayo Clinic or another respected medical institution with similar proactive, holistic, preventive medical care programs.
2. Create a Vision & Goals--Create a long-term (e.g. 10 year) Vision of where you’d like your physical and emotional condition to be. Then establish 3-year, 1-year, and next quarter goals that will enable adequate progress towards that Vision. Make sure every goal has measurable success criteria.
3. Create an Action Plan—Document the steps you will take to achieve your next quarter goals. Undoubtedly it will include blocking out in your calendar enough time each week to do the health-related activities that are essential.
4. Implement Your Plan—Start today pursuing your goals and monitor and react as needed.
As always, if you’d like more information or assistance regarding achieving your business or life goals or you just want someone to brainstorm, vent, or commiserate with, consider taking advantage of JPMA’s Executive Mentor Program by scheduling a Skype or Face Time with me. I’d enjoy meeting you and helping you any way I can. Check the JPMA web site for more information or contact Reta Feldman at rfeldman@jpma.org.
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